Audit Scheduling Desk
For booking on-site ISO compliance testing or requesting a pre-audit gap assessment. Response within one business day.
Every compliance query is logged, assigned, and tracked through a defined SLA. Below are the official contact routes for audit scheduling, documentation requests, and certification follow-ups.
For booking on-site ISO compliance testing or requesting a pre-audit gap assessment. Response within one business day.
Submit quality manuals, calibration records, or process control sheets for preliminary review. Acknowledged within four working hours.
Questions about non-conformity reports, corrective action deadlines, or re-audit scheduling. Handled within two business days.
For questions about ISO 9001, ISO 14001, or industry-specific quality assurance requirements. Response within one business day.
If a query remains unresolved after the initial SLA, it is escalated to the senior auditor on duty. Escalation confirmation within one business day.
For common questions about audit preparation, documentation standards, and compliance testing procedures, visit the FAQ section on the support page.
We review your documented procedures, calibration records, operator training logs, and process control data against the relevant ISO standard. The scope is agreed before the visit, so you know exactly which departments and records will be examined.
A single-line audit usually takes one full working day, including the opening meeting, floor inspection, document review, and closing discussion. Larger facilities with multiple shifts or several production lines may need two to three days depending on the scope.
Yes. Before the visit we send a briefing pack with the audit schedule, the documents to have ready, and the questions your team can expect. We also offer a short pre-audit call to walk your quality manager through the process.
Each finding is documented with evidence and a clear reference to the relevant clause. You receive a corrective action plan with suggested timelines, and we can schedule a follow-up visit to verify that the fixes have been implemented.
Yes. If you only need one line assessed, we can limit the audit to that line and its supporting records. This is common for plants preparing to add a new product or for suppliers who need a quick verification before a client order.
Need a different answer? Contact our compliance team at info@sophiegiraudel.com or call +60 18 954 0230.
Your team found three calibration gaps our internal checks had missed for two quarters. The corrective action plan was clear enough for our engineers to close all items within the agreed window.
The pre-audit walkthrough saved us from a major non-conformity on process documentation. We passed the ISO 9001 surveillance audit with no findings raised.
We used your testing matrix to rework our supplier verification procedure. The next external assessment took half the time because the evidence trail was already in order.
Your audit report listed each issue with a reference to the relevant clause and a suggested fix. That level of detail made it straightforward to assign owners and track closure.
The training session on internal audit techniques changed how our team prepares records. We now catch documentation gaps before they become findings.
Feedback collected from manufacturing clients across Malaysia after completed ISO compliance testing and quality assurance engagements.